📘 Production Support Engineering – Real-Time IT Operations & Incident Management

This course is designed to make you job-ready for Production Support, Application Support, and IT Operations roles in MNCs and BFSI companies. You will learn how real-world software systems are monitored, maintained, and fixed in live production environments. From understanding L1/L2 support roles to handling critical incidents, SLA management, and ticket lifecycle, this course gives complete exposure to industry workflows. The training is fully practical and case-based. You will work on real production scenarios including debugging application issues, analyzing logs, writing SQL queries, handling Linux servers, and monitoring systems using tools like Grafana, Dynatrace, and Splunk. Special focus is given to BFSI use cases (Banking systems), where production stability and issue resolution are critical. By the end of this course, you will be able to confidently handle production issues, communicate with teams, resolve incidents under pressure, and perform duties expected from a Production Support Engineer in top IT companies. Ideal for beginners, graduates, and students in Madhya Pradesh looking for offline practical training with placement-focused skills.